Privacy Policy
Last updated: 7 July 2026
TowConnect ("we", "us") provides business-management software for towing and roadside operators. This policy explains what information we collect, why we collect it, and how we handle it — both for the businesses that subscribe to TowConnect and for the people whose details those businesses store while running their operations.
Information we collect
- Account information — when you create a workspace: your name, business name, email address, phone number, and workspace address.
- Billing information — subscription and payment details. Card numbers are handled by our payment providers (Pin Payments, Authorize.Net) and never touch our servers.
- Business data you enter — jobs, clients, vehicles, drivers, invoices, photos and documents your business records while using TowConnect. This data belongs to you.
- Technical data — sign-in timestamps, IP addresses and logs we need to keep the service secure and reliable.
Connected services (including Google)
If you connect a Gmail or Google Workspace account, TowConnect requests only the permission to send email on your behalf (the Gmail gmail.send scope) so your invoices and notifications come from your own address. We store the authorisation token securely, use it solely to send the emails you trigger from TowConnect, and never read, store, or analyse your mailbox. Disconnecting (one click in Connect → Email) deletes the token. TowConnect's use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.
How we use information
- To provide, secure and improve the service.
- To send service emails you request or that the service requires (verification codes, invoices you send, trial and billing notices).
- To respond when you contact us for support.
We do not sell personal information, and we do not use your business data for advertising.
Data isolation and storage
Every workspace has its own isolated database. Your business data is only accessible to the users you authorise in your workspace and to the minimal platform operations (backups, support you request) needed to run the service. Data is stored on servers we control, backed up regularly, and retained while your subscription is active. If your workspace closes, we keep a backup for a reasonable wind-down period so you can export, then delete it.
Sharing
We share information only with the service providers needed to operate TowConnect (hosting, email delivery, SMS delivery, payment processing), each limited to their function, and where the law requires it.
Your rights
You can access, correct or export your data at any time from within the product, and you can ask us to delete your workspace and its data by contacting hello@towconnect.co. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth); if you believe we've mishandled your information, contact us and we'll respond promptly.
Contact
Questions about this policy: hello@towconnect.co. If we make material changes, we'll note the new date at the top of this page and, for significant changes, notify workspace owners by email.